Steen Andersen, Group IT Manager in the cleaning equipment company, Nilfisk-Advance A/S:

“With service centres in both Europe and USA, it has been important to us to assess areas such as cost level and user satisfaction within the use of IT. For this purpose, we have used IT Optima’s product TIP – Total IT Performance™."

"Among other things, the TIP analysis has served as a tool to document our hidden costs. When we had carried out the first analysis it became clear to us that our users spent far too much time searching for information, and helping each other with our IT systems. Consequently, we chose to implement a global Intranet, on which our users can now find most of the information they need. Our second analysis has now shown that the initiative has had the desired effect – our wasted time has been reduced and, at the same time, our user satisfaction has improved."

"In addition, I always find it interesting to benchmark against other companies and I can only recommend IT Optima for the purpose. The dialogue throughout the process has been good and we have uncovered important aspects of our IT usage.”